Contact NiloStore
We’re here to help. Whether you have a question about your order, need support with a product, or want to collaborate, the NiloStore team is ready to assist you.
Customer Support
Our customer service team is available to help you with:
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Order inquiries
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Product assistance
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Shipping or delivery questions
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Return and refund requests
Hours of Operation:
Monday – Friday, 9:00 AM – 6:00 PM (PST)
Email: support@nilostore.com
Phone: +1 (619) 153-1513
We aim to respond to all inquiries within 24–48 business hours.
Business Inquiries
For brand collaborations, wholesale requests, or press opportunities, please contact our business development team.
Email: partnerships@nilostore.com
Mailing Address
NiloStore Headquarters
123 Innovation Blvd.
Chula Vista, CA, 91910
United States
Please note: This address is for correspondence only. Returns must be approved by our support team before being shipped back.
Order Tracking
To track your order status or delivery updates, visit our Track Order Page and enter your order number and email address.
Frequently Asked Questions
You can find quick answers about orders, shipping times, and product setup in our FAQ Section.
Feedback
Your feedback matters to us. If you’ve recently purchased from NiloStore, we’d love to hear your thoughts.
Our goal is to improve every product and experience based on what our customers value most.
NiloStore — Lighting up your world, one space at a time.